Satisfied Customers
5.0
out of5
2774 total reviewsAt Banko Overhead Doors, every customer is important to us and we are proud to be able to serve you!
The below reviews come directly from our customers via our Review Form. You’ll also find additional tabs for reviews from Yelp and Google.
We take pride in our work, and if you have a question or feel like our service missed the mark in any way, please don’t hesitate to contact us directly. We’ll be happy to help you!
Select a year from the dropdown or click on a logo to see our customer reviews:
I would like Mr. Nick Banko to read this review as today I received a “Thank you” card for calling Banko Doors back out to my residence for the 4th time in 2 1/2 months. In April, my garage door would go from an open position and when we tried to close it, the door would bounce back up and remain open. I called and Banko Doors came out and “adjusted” my door and charged me for the service call. Approximately 2 weeks later, the door began doing the same thing so I again called Banko and the same technician responded and for the cost of $39 replaced a part in the opener. Approximately 2 weeks later, two things happened with the door. First, my wife put the door up and after it cleared her vehicle and the garage opening, she began backing out (I was in the garage next to the car, watching her back out), the door was above the garage door opening, but suddenly reversed itself and came back down on the roof of our vehicle, breaking the antenna at a cost of $260. When the door struck the vehicle roof, it again reversed itself and went back up and stayed up. After my wife got out of the garage, I put the door down and it bounced from the floor back up to the full open position. I called Banko yet again, the same tech responded and he replace the circuit board at a cost of $99 to me. He told me that if this did not fix the issue, he had no idea what else to do and I should just call Banko and tell your company. Well, last night (July 6th), six days after Banko’s latest visit, the door came from the full open position and bounced on the ground and returned to the full open position. I called Banko this morning (July 7) and spoke to a manager named Anthony who is sending out another tech on Monday. My question is Mr. Banko, what about the $239 I have already spent with your company and I still have the same issue? Not to mention $260 repair bill for my vehicle. Am I expected to keep purchasing parts for my garage door opener as your technicians error on what is wrong? To say I am sadly disappointed in your company’s reputation is an understatement. I expect quality service as I am paying for it, and I am not receiving quality service from Banko. This is the last chance I am giving Banko doors. I know I have small claims court options for my money and no service, but I also have several social media sites with which to share my detailed notes and receipts to notify the Wesley Chapel and Lutz communities of my poor service. I look forward to hearing from Mr. Nick Banko.
Thank you,
Joe Ryan
