Once again Banko to the rescue!! This garage door company has certainly surpassed the competition in all aspects of customer service! I had my garage door installed by Banko 4 years ago and it was a wonderful experience. Just recently we arrived home from a trip and the garage door wouldn't open, I called customer service and they were out the next day repairing the door. Thanks to the technicians knowledge, apparently we shouldn't be using our garage door like a front door to wear down the springs several times a day, lowering the life expectancy of our parts, but it is what it is and completely user responsibility here. Thanks Banko for being so responsive and reliable!