Coleen, Wesley Chapel, FL July 2021
Our double garage door would not open with the garage door opener and was making some noise. Called the office at Banko and they had an appointment for the next day. About an hour later a technician called and said he was on his way. Once he got here it told us that it was a cable that had broke (fortunately that was covered), but then he found a crack in the mechanism that holds the springs on. Looks like that should have broke awhile ago. They had to get the right one so he couldn’t fix it that day but would have for us in 2 days. Told us that we should leave the garage door shut just to be safe that it didn’t break on us. Glad they found it before something bad happened. The technician ended up having to wait for me on the day they were fixing the spring which was very nice of him. Our technician was great, fast and thorough. The office was as accommodating as they could be. We have used Banko for years and will continue to. Would highly recommend them.