Gary R., Tampa, March 30, 2013
Easy 5 stars. The technician was timely and entertained my questions with thorough and thoughtful answers to explain the inner workings of my garage door. He fixed my problem very quickly and then explained I needed new rollers. Since I knew I hadn’t even lubed the hinges, rollers, etc in nine years….I knew he wasn’t trying to sell me anything. In fact he actually showed me my used roller vs a new one and it was clear I needed new ones. He explained how the new rollers would decrease the stress on the opener. He also lubed everything and adjusted the torsion springs. The end result…obviously my garage door was fixed but now it was also QUIET! I could barely hear it. The only problem is…now how am I supposed to know when somebody gets home.