Tampa, FL

Mike was timely, professional, and proficient. It was a pleasure.

The tech was great, very efficient and professional.

Banko is great! From the moment you call, Virginia is so helpful in getting you set up and scheduled and Mike the service technician is great! They keep you updated on appointment times, actually Mike called and said he could be early if it was ok! Wow! Great service! Thanks Banko!

Juan was absolutely fantastic! He gave me all my options and made sure I knew all the costs associated with my repair. He was quick and extremely courteous, I would definitely suggest this company and Juan to anyone with garage door repair needs!

best service ever ! great quality work ! Johnny was very professional and courteous . He is skilled and experienced to tackle any job ! Would recommend !

Same day service and in fact within the hour. Excellent, professional and efficient technician. Part that was defective was onsite and everything was fixed within 30 mins of appt start time. Recommend 100%

I always call Banko Doors for my garage door issues over many years at different properties. They have consistently provided techs who are professional, highly competent, and get the job done right. This property has a newer electronic Liftmaster control that stopped working. A part had gone bad within the 5 year warranty period (actually at 2 years). Dan West diagnosed the issue and had it fixed quickly. He tested the system and all works fine now. If you need a garage door repair, I recommend Banko Doors. You will be pleased with their work.

I never take the time to write reviews but I am writing this one in hopes that someone in management will read it and take steps to fix the customer service issues that I had. I support local companies and have often referred Banko to my friends and clients. However, the ordeal that I just went through to have two glass panels replaced was mind-boggling and unbelievably frustrating. I am giving 2 stars simply because once the repair was done, it was done well…to get it done was a completely different story. It took 2.5 weeks to get the repair done…over 10 phone calls…talked to countless customer service people, all of which said one thing and something else happened. I am happy to give a full timeline of all of my phone calls and misinformation if management would like to contact me. At this point I am still waiting for my PAID invoice to be sent to me…it was supposed to be yesterday…never came…got a bill this morning (even though I already paid)…then I received the paid invoice for a different property which wasn’t mine. Just a tiny example of the frustrations I have endured. I know Banko has a good reputation…I respect service companies and how hard it can be to make customers happy…please review my file or call me so steps can be taken so this doesn’t happen to anyone else.

I had a door and opener installed 3 weeks ago. It has a error code and is reversing. I called on July 13 for service and they said they would call me back. I called again on July 14th and was told they would be out on Friday. I was told that because it is within 30 days that a project manager needed to be involved. Whatever that means. I suspect if I needed emergency service and was a “paying” customer I may have received quicker service. I was pleased with the door and initial install, but am very disappointed in service after the fact.

Brett Bielan did a great job repairing my door. I would say he is highly skilled at his job. However, if it weren’t for the emergency need of my garage door repair, I would not have let him onto my property to do his work because of his attitude. He was brief and abrupt in speech and manor. His body language and demeanor seemed almost as if he was attempting to be intimidating or to have some type of altercation with me. In my heart I wanted to confront his lack of guest hospitality and not let him onto my property but I didn’t have time or desire for anything like that. I simply had to take the high road because I needed my garage door fixed in a hurry and in an emergency.
I know we all have bad days that leave us not wanting to be around people. I really tried to let this go but I woke up this morning and I just could not accept this man’s temperament towards me on my property.
I tried to figure out why he would be this way towards me. Perhaps it was because I was following him through the neighborhood in my Jeep because we both arrived at my house at the same time. I wasn’t trying to tailgate him and I wasn’t in any bad mood whatsoever but as soon as I got out of my vehicle and said hello I realized that he was expressing an ill temperament.
I am a post traumatic combat veteran from Iraq that lives alone so this situation with Brett and my garage door being insecure was very difficult for me. Hopefully there is some customer service training for your repairmen that encourages friendliness so that everyone can understand each other and at lest be hospitable.
I was referred to Banko doors from my mother but if this man were to act this way at my mothers house I would be very uncomfortable and I’m sure she would be too.

Your technician, Juan Vera Jr arrived earlier than estimated which is greatly appreciated. He quickly took care of all issues in a very efficient and professional manner. Your company has always served us well!
Thanks again,
Cliff Rickson

The routine work was done quickly and seamlessly by Mike. All of our needs and requests were completed as hoped. If or when we need future work done on our garage door system, we won’t hesitate to call bankogaragedoors!