FAQ’s

Rain and other debris is coming through my garage door, what should I do?

If rain and other debris are coming through your garage door, it is as easy as your garage door may not be sealed properly or may need new seals.

My garage door remote is not working, what can be wrong?

If your garage door remote is not working, first check your batteries, they may need to be changed. When the wall-mounted button works but the remote does not you may need to reprogram your remote.

How do you know you might need a garage door alignment?

If your door closes about half way, stops and goes back up, or the lights on the opener are flashing, your garage door is most likely out of alignment and you should call the professionals at Banko Overhead Doors to come out for a quick tune up.

Why does my garage door opener motor run but will not open or close the door?

If you can open and close the door manually then your emergency release cord has been pulled. You need to engage the opener, follow the red cord up to the ceiling, push the clip back towards the back of the garage; you should hear it snap back into place. If this does not work, Banko can come out for a service call and get you back in working order.

If I need a new garage door, can I save money by utilizing the original tracks and springs?

The answer here is unfortunately no, but the great news is the new parts are warrantied when the old ones were not. Plus, tracks and springs are not interchangeable; springs are weighted based on the weight of the new garage door.

Why do I need regular service on my home garage door and garage door opener?

The garage door is the largest moving structure in your home and with so many parts, there is wear out over time. It is recommended that you get your garage door tuned up yearly from a trained technician. It’s imperative that you do not attempt to fix or tune up your own garage door; you can be seriously hurt or even killed.

Garage Door installation DIY or DI Don’t?

Installing a garage door can be very dangerous; this is a complicated process and it should be done by a trained technician to install the garage door. A professional will adjust and lubricate the door upon installation and trusting a company like Banko, you receive warranties on parts, employed trained installers and a personal guarantee from the owner for the product and customer service.

Can I replace the garage door springs myself?

If a garage door spring breaks or you think it is broken; we ask that you do not “spring” into action to attempt to replace yourself. Garage door springs are under high tension and can cause injury or death if you are inexperienced on installing garage doors. There are two types of springs used with garage doors. Extension springs are located above the tracks on both sides and torsion springs, which are located above the garage door opening. Danger is not the only reason to let a pro replace your torsion springs. Figuring out what size of replacement springs your garage door requires and then finding them at a retailer, is a project in and of itself. If you have a garage that won’t open, it is time to get on the phone to Banko.

Insulated Door – Need or Not?

The answer is yes for a variety of reasons. An insulated door provides energy efficiencies, and reduces noise.

Some companies say a permit is required when installing a garage door and others don’t; what is the REAL story?

Absolutely yes, and with Banko it’s included. A permit is required when replacing a garage door to ensure you get the required hurricane rated garage door and to ensure the door is installed the proper way.

Hurricane kits or brace or Hurricane Rated Garage Door?

If safety is the goal, then we do not recommend buying a kit to brace your door. If you buy a brace, the door is not tested or rated. If any weight is added to the door, the springs need to be replaced. The existing track is not designed to hold the added weight. You want the best protection from Mother Nature and something the insurance will cover in the event of major storm or damage.

Do you stock hurricane rated garage doors?

Hurricane rated garage doors are required by Florida building-code, so every door we stock is WindCode rated.

Reviews

customer reviews

Satisfied Customers

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Mark was very knowledgeable and professional.
Will recommend your company to others.

Janet Mummey, San Antonio, FL

I found that the two men David and his assistant who came to my house were very experienced. Once I told David what was happening with my garage door, he knew exactly what the problem was and how to solve it. Both men went right to work. They work fast and accurate. Job well done

Jeff,

Outstanding in every phase of customer service. Chad was knowledgeable, personable and went above and beyond to assure we were satisfied. We want service annually and will let all our neighbors know about your company and Chad. Thank you.

Robert Broderdorf, Venice, FL

Mark was professional and right on task.
Most importantly-he came to our home as scheduled.

Paul Kovac, Land O’Lakes, FL

Called in the morning, and they were able to come out the same day. Dan was very professional and replaced our opener quickly. Cost seemed fair to me. Would definitely recommend this company.

Jan Hendrix, Tampa, FL

The repair was quick and affordable.

Shelby Horton, Tampa, FL

Just had two new openers installed and it went great. Dan did excellent work installing, helping me set up the WIFI features and showing me how they work.

John Montagna, West Chase, FL

Can’t say enough good things about my experience. Totally expected that it would take several days to schedule the repair. I made a request after hours on May 4 and the repair was completed by 2 pm on the 5th. The technician was very friendly and more than capable.

Jack Harmon, Longboat Key, FL

I was able to schedule an appointment for the morning after I called. Mike was the service technician who came to my home. He was prompt, personable and professional. The repair only took about 25 minutes. I recommend Banko Overhead Doors without reservation.

Andrew MacGill, Tampa, FL

Last Fri. we had an exceptional experience with Banko. Right from the call to the office to get a quote for a garage door opener. To the great service by Dan who installed the system, programmed the new one to the other one in the next day. He installed an outside keypad, inside pad, belt drive that is so quiet that you can hardly hear the door closing. He finished by programming 2 cars to 2 different doors and our cell phones.
Plus the security camera and safety beam. All in 2hrs. We are totally please with Banko.

Audrey Barnfather, Cheval, FL

The technician was very professional and informative. He arrived inspected the the door and all it’s parts made some adjustments and did not try selling me things I did not need.

Frank S, Bloomingdale, FL

If your looking for a Professional garage door company look no further. Banko was very helpful from the moment I called requesting a price quote. The Technician was at my home the same day and the job was performed perfectly. In most cases you would pay more for great service. Not with Banko! They were less expensive than all of the other quotes I received and acted like they wanted to earn my business. I can’t say the same about their competition.

Josh Person, Seminole, FL

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