Service Specialist

Reports to: Brand and Sales Manager

Banko Overhead Doors, Inc. is currently seeking a Service Specialist in our West Central Florida office near the airport.

Service Specialist Job Duties:

The Service Specialist is the face of the company, taking all inbound customer calls and assisting in their needs.
Good communication skills and the ability to access a situation and provide a solution is a key role in this position.
Interaction with our service technicians and order input is a part of the Service Specialist responsibilities so organization and accuracy is a must.
We will train you on our software. products and procedures.

Skills/Qualifications:

The ideal candidate should enjoy a fast-paced environment utilizing their skills and abilities with: customer service, excellent accuracy, and the ability to prioritize work. Problem solving, listening, phone skills, and excellent organizational skills are other qualifications.

Job Requirements:

Advanced knowledge of Microsoft Excel, Word and Outlook
High School Diploma required, college degree preferred
Bilingual in English/Spanish a PLUS
Please send resume to kwiest@bankodoors.com

Reviews

customer reviews

Satisfied Customers

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I’ve used Banko Doors for years. They installed the doors when I built a 3 car garage and also replaced a double door on a previous house I owned. They have always had competent and professional personnel. Today, Dan West came out to address the double door that had stopped working. Turned out to be a bad wall unit. Dan replaced the unit and was meticulous. He then explained how to re-program the key pad if the battery dies, and how to avoid all that by replacing the battery annually, and lubed both doors. I appreciated the extra attention to detail and customer service. I highly recommend Banko Doors for your garage service needs.

Nerisa Pilafian, Tampa, FL

Dan West is an outstanding technician!

Charles Malphurs, Land O’Lakes, FL

Mike was excellent. Called before arrival with estimated arrival time and very personable. I was told by another overhead door company that I needed a whole new opener/system. Mike looked everything over, found some wiring that needed adjustment, cobwebs that needed cleaning and some other minor maintenance. His visit saved me the cost of a whole new unit saving me hundreds! I will call Banko from now on for general door maintenance and when it is truly time to buy a new one. Thanks for not trying to upsell me!

Kathleen Thousand, Tampa, FL

They both were amazing! Fast work and very professional. We won’t be using anyone else! I got the exact unit I had been wanting and now it’s working like a dream!! Couldn’t be happier !

Emily Feeks, Tampa, FL

If ever I need or know of someone who needs repair Banko garage doors are the way to go. Seth was great he called and said that he was 30 minutes away and he got to my home way before that , he informed me on what he serviced and replaced.
I am well pleased and happy that I choose them and to think this was my first call.

Oh yeah also what I liked I told the representative what was going on when he called, what I needed to have replaced and my availability.
My time of availability was considered and I knew how much I was going to spend prior to the visit so no surprise and crazy amounts.
I am a satisfied customer. Thank you again Seth and thank you Banko Garage!

Tangela Marchman, Tampa, FL

Johnny was fantastic. Very knowledgeable, great personality and he did an amazing job. Thank you Johnny.

Alan Brodsky, Tampa, FL

Terrific experience! Banko put the door in when my house was first built so they were able to tell me what torsion springs I had and give me an exact quote. They came out next day and replaced in about an hour. Mike was awesome! He even gave me a few tips to lengthen the life of my door and motor. Won’t even bother calling other companies next time and will specifically request Mike because he’s so great.

Joseph Bussell, Tampa, FL

Mike was engaging, VERY professional, knowledgeable, prompt and efficient. Excellent service and great ambassador for Banko. Thank you.. easy to refer to others. Also, customer service from the office was excellent.

Louisa Van Eepoel, Tampa, FL

Great. David was an excellent technician and provided same in customer service. Highly recommend.

Mark Munger, Riverview, FL

Excellent and skilled work and craftsmanship. Great product at a fair price.

Richard Dormuth, Balm, FL

I highly recommend Banko. I have used them several times in the past, and find them to always be dependable, efficient and fair in their pricing!!

Kathy Wooldridge, Temple Terrace, FL

My garage door would not open this morning. I called Banko. Excellent customer service with the scheduler, Darren. A service tech, Juan, was at my home within 45 minutes. It took him 15 minutes to repair my garage door. I had an excellent customer service experience and will recommend Banko Overhead Doors.