Service Specialist

Reports to: Brand and Sales Manager

Banko Overhead Doors, Inc. is currently seeking a Service Specialist in our West Central Florida office near the airport.

Service Specialist Job Duties:

The Service Specialist is the face of the company, taking all inbound customer calls and assisting in their needs.
Good communication skills and the ability to access a situation and provide a solution is a key role in this position.
Interaction with our service technicians and order input is a part of the Service Specialist responsibilities so organization and accuracy is a must.
We will train you on our software. products and procedures.

Skills/Qualifications:

The ideal candidate should enjoy a fast-paced environment utilizing their skills and abilities with: customer service, excellent accuracy, and the ability to prioritize work. Problem solving, listening, phone skills, and excellent organizational skills are other qualifications.

Job Requirements:

Advanced knowledge of Microsoft Excel, Word and Outlook
High School Diploma required, college degree preferred
Bilingual in English/Spanish a PLUS
Please send resume to kwiest@bankodoors.com

Reviews

customer reviews

Satisfied Customers

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Today Mr. David J came to our home to service our garage door. We were replacing both springs for our garage. He was very professional and he took the time to explain the process to me. I really appreciate his kindness and patience with me. He was able to do the job very quickly and before leaving he made sure he showed that everything was working properly. Thank you Mr. David J!

Mikerra Revange, Palmetto, FL

Dave was very knowledgeable and a true professional. We will be recommending your company to all our neighbors.
Thank you.

Frank Gonzalez, Riverview, FL

Called that was on the way , which was very helpful. Was right on time Explained exactly what was needed to be fixed and everything is working great !!
Thank you for follow up email also !

Lori Brazis, Tampa, FL

Banko is always so prompt, efficient, friendly and affordable! I will continue using them for any garage door needs, and highly recommend them!

Nicole Gaus, Riverview, FL

Dave was right on time and serviced both doors. He provided a clear explanation of the problems and fixed both doors. He also gave me some suggestions on preventative maintenance in the future. Could not be more pleased with this service.

James Durling, Riverview, FL

Having this vendor come to my home was a great experience. The technician was very professional, courteous, and very patient with my questions. Will definitely call them again for the next service.

Sherry C., Brandon, FL

Banko is very responsive with warranties, communication regarding scheduling is top notch, installer are pleasant and perform suburb work.

Richard Gilley, Palmetto, FL

The service person that came was very knowledgeable, pleasant and efficient.

Linda Sletten, Tampa, FL

Banko has been my garage door company for 10 years. Today Michael fixed the cable assemblies that were on the original install of 21 years ago. He knew exactly what the problem was and was able to fix it to my complete satisfaction. Thank you, Michael.

David Bundschuh, Tampa, FL

What great service. I called in the morning and my broken torsion spring was repaired the same day. They were the original installers of my garage door, and they had complete records of the installation from 11 years ago. They gave me an estimate of the repair cost on the phone and the actual bill was exactly what they estimated. No surprises.

Michael Schwarz, Bradenton, FL

If anyone asked me who I would use for garage doors, I would scream from mountain tops BANKO BANKO BANKO!!! Heather is an amazing asset to the team, both there’s and ours!

Austin David, Apollo Beach, FL

David the technician came this morning and adjusted the springs on my garage door and lubricated the entire garage door. He was an excellent and knowledgeable technician and new exactly what to do. I would highly recommend Banko to all my friends !!!