Testimonials and Reviews | Banko Overhead Doors

Reviews

customer testimonials

Satisfied Customers

5.0

out of

5

2781 total reviews

At Banko Overhead Doors, every customer is important to us and we are proud to be able to serve you!

The below reviews come directly from our customers via our Review Form. You’ll also find additional tabs for reviews from Yelp and Google.

We take pride in our work, and if you have a question or feel like our service missed the mark in any way, please don’t hesitate to contact us directly. We’ll be happy to help you!

Select a year from the dropdown or click on a logo to see our customer reviews:

Great service and excellent work. Brett came to my home within 24 hours and was informative and courtesy. The price was reasonable and I would recommend this company to all my friends and family.

Stephanie S, 2015

Last week Willie came out and installed our new garage door opener. It works great. But the best part was Willie. He was GREAT. Because I like to see what’s happening he let me chat as he worked and explained each step of the process. It was fun. However, we also found that we have something in common. A love of baseball (the Cubs) and the collecting of baseball cards and memorabilia. Most of the talk was about baseball and various teams. Time went quick and in a very short time he was done with the installation. As an extra treat I gave him a couple of old baseball cards which I knew he would appreciate and value. I have mentioned Willie and your company to some of our neighbors. We chose Banko Doors mainly due to your TV ads. Honesty counts and in our case it paid off. The right price and efficient and friendly installation. Keep Willie, he’s a winner.

Howard S, 2015

Great customer service, was able to arrange to come out the same day.

Kimberly R, 2015

BANKO came through again! There’s never a good time for your garage door to stop working. Well, our door was on its last spring (literally) at the wrong time (after business hours). I called BANKO, thinking I would get an answering machine and lo and behold there was a live person on the other end to take my service call and he had someone out to our home the next day. The Technician was professional and provided excellent customer service as well as providing more information for a future state of the art opener. I’ve been a customer for 13 years and highly recommend BANKO.

Allen K. J, 2015

I was very happy with the response time and the service. The service man was on time and was able to diagnose the problem within a few minutes. He was able to fix the issue (broken spring) in a short amount of time. I was happy with the price and the 3 year warranty on parts. I would recommend and use Banko again.

Rene W, 2015

I was super super happy with the work that was done for us. The sales agent, Teresa, gave us the most information out of any person who came to our house for a quote. We felt very knowledgeable about the choices we were making in purchasing out garage doors. Joe, our installer was amazing as well!! He went above and beyond what we thought he should have to do. He let us know how to care for the doors, and what to expect as the doors starting settling in. He was quicker than he had anticipated, and cleaned up very nicely, when he completed the job.

Debbie A. W, 2015

From start to finish, the job was professionally done! We heard a loud sound in our garage and when we went to investigate we found that the spring on our garage door had broken. We knew immediately what to do. We went to Angies List to look for a provider! We read some reviews and decided to have Banko come out and repair the spring. When Brett arrived (approximately 1 hour after we called), he wasted no time and went straight to work. He did a great job.

Jim R, 2015

Excellent service from the sales to the installation. I could not be happier with everything. Very competitive prices as well as no pressure nor no attempts to up-sell. They gave me what I wanted and delivered on time and very professionally. I would highly recommend them to anyone looking for doors.

Jim G, 2015

Great customer service. The serviceman came the same day we called.

Joe Z, 2015

I am a repeat customer and have referred Banko. They answer the initial call immediately and are very efficient at scheduling service appointments. The service professionals showed up on time and was able to repair the tension springs very fast. Great service and very timely. My previous experience was when I needed a new opener. They were also very timely and efficient, courteous, etc. Gave me several options from inexpensive to top of the line with the pros/cons of each. Good selection, etc.

A.H. L, 2015

Banko Overhead Doors

4.5

Based on 174 Reviews

Stacy L.

2020-06-02 03:58:10

I want to give a big shout out to Missy ,Trevor Omar, and Toroh...( Sorry if I butchered the name ) The customer service that was provided to us was top...

Karl W.

2020-02-29 11:40:30

Had a partiality broken spring on our garage door. Called Banko as my wife had used them many years ago. The service tech (wish I remembered name) was...

Roberta M.

2019-03-14 19:39:38

Had used them for repairs, then added an hurricane rated door with insulation. After many years a spring broke. These folks have always been prompt,...

Honest and great employees

Anthony Ferla
November 6, 2020

Banko Overhead Doors was on time, knowledgeable, efficient. Great customer service from the appointment setting to the service tech that came and did the work. Top notch!

Nathan Jensen
October 22, 2020

Great service on time .Price was good will use again

Frank Famiano
October 22, 2020

trash company horrible management

Tyler Gambone
October 22, 2020

The appointment was scheduled between the timeframe of 8am-12pm, however, tech showed up at 1pm without calling to warn they were running late. Kind of pointless in offering a timeframe if not sticking with it. Additionally, even though there is a pandemic he wasn't wearing a mask. Other than that, the job was done quickly and the tech was professional. Edit: After posting this review I was contacted by the company with an apology for the tardiness and mask guidelines. I'm impressed by how they took ownership of the issue and addressed it. It's small things like this that show a company cares. I'm adjusting my review to reflect my view on the company as a whole.

Michael Gutierrez
October 13, 2020

On time and very quick service. Explain the repair and price it would cost. I have used them several time previously.

Cynthia Denise McIntosh-Holcomb
September 30, 2020

Anthony gave us great service on replacing our broken chain. He was very efficient, kind, personable, professional and an all around great employee. I would definitely recommend Anthony to install any garage doors. Anthony took the time to explain everything to us and make sure that we had all our questions answered. Also, the price was right for the work that we had done.

Linda Safarik
September 18, 2020

Very quick response, great customer service, great work, great price. Highly recommend.

Kyle Bahr
September 17, 2020

Fast and professional services always. Door operates like it is new.

Tania Gallardo Kerr
September 15, 2020

Great service today. Fast and efficient. Michael was very kind and personable.

Margaret Eich Busa
August 31, 2020

Banko has Excellent customer services from my initial conversations with the design consultant to installer! Great job and I definitely recommend them!

Dominick Caccippio
August 5, 2020

From the phone call this morning speaking with customer service and then the service technician was just a positive experience! Both gentleman were kind, knowledgeable and listened to my explanation of my garage door problem. Would highly recommend Banko Overhead Doors to anyone!

Marie Gregg
August 4, 2020

Great experience! Very professional and efficient. They replaced the original garage door on a home I recently purchased. I would definitely use them for service or for installation again. A+++

Lindsay Benkert
July 31, 2020

Fantastic experience! Fast availability and fixed our problem that day without over charging. Another company wanted to charge over 1,000 and basically lied to me about the problems. Dan was friendly and efficient. Could not be happier!

Sara Heggland
July 30, 2020

Your employee in his truck was driving erratically along 38th street in St Petersburg yesterday. He was drunk. I saw him drinking a Coors Light Beer while swerving between lanes. He almost hit an elderly woman in her car. I got my video camera out to film your driver and he started yelling profanity out his window at me while screaming Anti Trump politics. Yelling to me to pull over to fight him. I was scared. I am contacting a lawyer & fully expect to file a lawsuit against this driver & your company. He put lives in danger.

Jonathan Riches
July 29, 2020

Tech was on time and called about 20 minutes before arrival. 15-20 minutes later door was running smoothly and now I can relax and not worry about a breakdown or jam. Very nice young man. Efficient and courteous!

Michele Frazier
July 27, 2020

Fast, efficient & helpful. Great experience.

Randy Patrick
July 22, 2020

Banko is an awesome company! We just had them come out to replace a spring and install the new Liftmaster WLED operator. Gene and Jeff did a fantastic job. They were speedy and cleaned up after themselves. Our garage door works great now!!! Highly recommended them. 5 Stars! Great job guys!!!

Donna Rabe Hayford
July 20, 2020

Installer Todd Sanford is wonderful!!! We LOVE our new garage door!

Tonya Feck
July 17, 2020

Dan, was polite,incredibly Courteous and respected putting a mask on while he was working. I would have no problem recommending Banko doors

Eddie Alverio
July 10, 2020

Cost and services, John our door Tec was good at his job and knowledgeable.

Fran Way
July 10, 2020

Very prompt and courteous! Explained all my options, then took the time to explain the new system and make sure I got it hooked up to the WiFi. Had a good experience

Jane Sando
July 7, 2020

Great Customer Service and very prompt! Courteous employees and efficient!

Sam Rodriguez
July 6, 2020

Our old garage door opener died on a Monday afternoon and Mike replaced it before noon on Tuesday!! Great service, very professional and the new unit is much better than the old one. Price was excellent. I highly recommend Banko Overhead Doors!

Steve Moore
June 23, 2020

This is such a great company! Dan West the TECH was at my house within two hours , replaced both springs on the Main Garage door in less than 1/2 hour for a very reasonable price! What an outstanding local company!?

Charles D Sheets
June 16, 2020